We know that for many of you, being in the comfort of your home for counseling is much more comfortable. That's why we offer teletherapy to all of our clients. Our telemedicine service is not just a call, but a virtual face-to-face session. We can see you, and you can see our therapist without leaving home! We want to meet your needs and be available to you when it is best for you, no matter where you are.
To get started with online counseling with one of our professional staff:
1. Call our office at 205-752-2504 to discuss insurance/payment and arrange an appointment.
2. Complete the paperwork our office will send you.
3. At the date and time of your appointment, visit our website and view the Our Counselors page. Click the link to get started under the counselor name of your session.
For Online Scheduling:
To view available appointment times, visit our web portal.
If you are a new client, you may contact our office 205-752-2504. Afterwards, you will be able to sign into the portal to request and change appointments.
If you would like to make an appointment for a face-to-face session or an online session with one of our counselors, please call (205) 752-2504.
Family Counseling Service
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Keep all of these links handy by downloading the Wix app on your phone.
Tips for A Good Teletherapy Session
Put your phone on Do Not Disturb (For iPhone: Go to settings, select Do Not Distrub, then select Always. For Android: Go to settings, select Do Not Disturb, then select to block all messages and calls from anyone. – Remember to turn DND off after session)
Make sure you are in a private place where you can minimize background noise, interruptions, and distractions. Some have found sitting in their vehicle a good option.
Make sure you have good cell or internet connection. (If you can hold a conversation on FaceTime or stream a YouTube video, that’s a good sign.)
Check that your browser will work with Doxy.me. Experiment in advance to see if you can log into the waiting room. Recommended: Google Chrome, Mozilla Firefox, or Safari 11+ (latest release versions). You will need to have the latest operating systems such as Windows 10 or MacOS Catalina to obtain the latest versions of the browsers listed above
Be certain your device is stationary, as sudden movement often distorts audio and visual aspects of the session.
Activate your microphone and camera. Be sure to adjust your settings so that your microphone and camera are both engaged and unmuted.
Try a Different Device. If you have technical issues with one device, sometimes changing to a different device may help. Generally, laptop or desktop connects seem to work better than cell phones.
Be patient. There may still be hesitations, as well as audio and visual distortions. When these happen, try to remain focused on the goal of your session. If they become disruptive, inform your counselor, as sometimes re-launching the session can resolve the issue.